Privacy Policy

Effective Date: 26/11/2024

Teletogo Communications (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address.
Billing Information: Payment details and billing addresses for services provided.
Technical Information: IP addresses, browser types, device information, and website usage data through cookies and analytics.
Service Usage Information: Data related to the communication services we provide, such as call records and network diagnostics.

2. How We Use Your Information

The information we collect is used for the following purposes:

To provide and manage our services, including VoIP and PBX solutions.
To process billing and payments.
To respond to inquiries and provide customer support.
To monitor and improve the performance of our services.
To comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information under these circumstances:

Service Providers: With trusted third parties who assist us in delivering services, such as payment processors, hosting providers, and technical support teams.
Legal Requirements: When required to comply with applicable laws, court orders, or government regulations.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

Session Cookies: For website functionality during your visit.
Analytics Cookies: To gather anonymous data about website traffic and usage patterns.

You can disable cookies in your browser settings, though this may impact your experience on our website.

5. How We Protect Your Information

We implement technical and organizational measures to safeguard your personal information, including:

Encryption of sensitive data during transmission.
Secure storage of billing and account information.
Regular security audits and monitoring to prevent unauthorized access.

6. Your Rights

Under Canadian privacy laws, you have the right to:

Access Your Information: Request a copy of the personal information we hold about you.
Correct Your Information: Request corrections to inaccurate or incomplete information.
Withdraw Consent: Opt out of specific uses of your personal information, such as marketing communications.
File a Complaint: If you believe your privacy rights have been violated, you can contact us or file a complaint with the Office of the Privacy Commissioner of Canada.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Effective Date” noted at the top.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Teletogo Communications
PO Box 295, Kenora, ON, P9N 3X3
Phone: 807-700-7110
Email: support@teletogo.ca